Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. For UAE and KSA customers, you can also split your order into four interest-free payments with Tabby or Tamara — perfect for making a set feel a little more effortless.

Question 2

Do you offer international shipping?

Accepted Answer

We ship across the UAE, the GCC — including Saudi Arabia, Qatar, Kuwait, Bahrain and Oman — and worldwide. UAE delivery is a flat AED 30 and is complimentary over AED 550. Rates for the GCC and the rest of the world are calculated at checkout, so you'll see the exact cost before you pay.

Question 3

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with your tracking number and a link to follow your parcel. If you've created an account, you can also check the status any time under Your Orders. Anything unclear? Message us — we're happy to check on it personally.

Question 4

What is your return and exchange policy?

Accepted Answer

We want you to love every piece. If something isn't quite right, you can return or exchange it within 14 days of receiving your order, as long as it's unworn, unwashed, and in its original packaging with all tags attached. To start a return or exchange, email us at hello@astraloungewear.ae or message us on WhatsApp — we'll walk you through it. Sale items and intimates are final sale, and shipping fees on returns are covered by the customer unless the item arrived damaged or incorrect.

Question 5

How do I know which size to order?

Accepted Answer

Our sizing sits close to your usual fit, but every piece is designed with a specific silhouette in mind — some are slim, others intentionally relaxed. On each product page you'll find: - A size chart with measurements in cm - A fit note describing how the piece is designed to sit on the body - The model's height and the size she's wearing - Real customer reviews with fit feedback Still not sure? WhatsApp us with your measurements and we'll help you land on the right size the first time.

Question 6

Can I modify or cancel my order after placing it?

Accepted Answer

If you need to change or cancel your order, please reach out within 12 hours of placing it — email or WhatsApp is fastest. After that, your order is likely already being prepared in our workshop, and we may not be able to catch it in time. Once shipped, we'll happily arrange an exchange under our return policy.

Question 7

What if I receive a damaged or incorrect item?

Accepted Answer

We're so sorry — this shouldn't happen, and if it does, we'll make it right. Email us at hello@astraloungewear.ae with your order number and a photo of the item within 7 days of delivery, and we'll arrange a replacement or refund and cover the return shipping.

Question 8

How do I care for my Astra pieces?

Accepted Answer

Each Astra piece is made from carefully chosen fabrics — cotton, pointelle, velour, silk, linen — and looks after itself best with a little gentleness. As a general rule: - Wash cold, inside out, on a delicate cycle with similar colours - Use a mild, fragrance-free detergent - Skip the tumble dryer — lay flat or hang to dry in the shade - Iron on low if needed; steam is even better Specific care instructions are printed on the label of every piece and listed on each product page. Treat them slow, and they'll return the favour.

Question 9

Do you offer gift cards?

Accepted Answer

Not quite yet — but we're rolling out digital gift cards very soon. Join our newsletter or follow us on Instagram and we'll be the first to let you know when they're available.

Question 10

How can I contact customer support?

Accepted Answer

We're always happy to hear from you. The bubble chat at bottom right— fastest response, usually within a few hours during business hours Email: hello@astraloungewear.ae Instagram DM: @astra.loungewear Our team replies within 24 hours, Sunday through Thursday. Weekends we're likely lounging — but we'll get back to you first thing.

FAQ's

Why Shop with Astra

UAE Delivery

Here to help

Secure Payment

14-Day Returns

Why Shop with Astra

UAE Delivery

Here to help

Secure Payment

14-Day Returns

Why Shop with Astra

UAE Delivery

Here to help

Secure Payment

14-Day Returns

@astra.loungewear

@astra.loungewear